What does “effectiveness” mean and how do we measure it?

Please develop a brief essay (three to five paragraphs) in which you explore the issue of
“effectiveness” in public management. What does “effectiveness” mean and how do we
measure it? Provide one example of an agency that is considered effective and why.
Provide one example of an agency that is considered ineffective and why it is considered
ineffective.
Please support your answer with at least 2-3 scholarly references.

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