Description Assignment Details: A customer service breakdown in hospitality occurs when the service professional or product does not meet the expectations of the customer. It can cause great frustration and inconvenience for a customer. This may result in the customer feeling cheated of the experience that they desired. If left unresolved, service breakdowns may result in a loss of customers or negative referrals. This can greatly impact how a company’s products or services are viewed. However, by taking the right steps, companies can recover the customer and provide them with a satisfactory resolution. Review the following materials for more information about customer service breakdown and the impact that it has on business: Customer Service Breakdowns https://www.linkedin.com/pulse/customer-service-breakdowns-domonique-vargas/ Customer Service Recoveryhttps://vimeo.com/502631838 After reviewing the materials, download this assignment template, and then in a 3–5-page paper, answer the following questions: Based on your experience as a customer, when have you encountered a service breakdown? What caused the service breakdown? What service recovery steps could have been implemented to resolve the service breakdown? Please submit your assignment.
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|